Online Booking
All online bookings are subject to review by the property manager. Your credit card will not be processed at the time of the online booking. Once the booking is accepted, we will charge your credit card and email you a detailed confirmation. Your reservation is not 100% confirmed until we process your credit card.
We are closed on December 25th every year and will not be accepting any arrivals or departures. You will be called to change dates or it will be cancelled.
Rates
Rates are subject to change without notice. Room rates may include a booking\cleaning fee, 13% Town of Mammoth Lakes Transient Occupancy Tax and 1% Tourism Assessment. All units have a 2 night minimum and vary from 3-6 nights during holiday periods.
No discounts can be applied during the holiday periods including Christmas, New Year (can be through the first week of January), MLK and Presidents Day weekend.
Cancelations and Deposits
A cancellation fee of $150.00 will be applied to all cancellations. If it's within 30 days of your arrival, it is non-refundable unless we can rebook the unit. Regardless, the $150.00 cancellation fee still applies. All reservations are subject to a $100 change fee.
All payments are due at the time of booking. All online bookings will be charged to your credit card within 24 hours.
Holiday cancellations will be charged a 10% fee if it's 30 days prior to the date of arrival. Otherwise, it is non-refundable.
We are closed on December 25th every year and will not be accepting any arrivals or departures. You will be called to change dates or it will be canceled.
Covid Cancellations
Please be sure to purchase travel insurance prior to your stay. We do no offer refunds outside the normal cancelation policy due to illness.
Security Deposits
All units are individually owned and decorated. To avoid charges to your deposit, please do not remove any items from the unit. A refundable security deposit $500 for each unit is required upon registration in the form of a credit card or cash. Deposits are refundable following unit inspection (within 48 hours of your departure.)
Internet:
Internet Access (most units, this is an added amenity and is not part of your rental fee). Mono County has 1 internet provider and when the town is impacted by 20,000 people, it will be slow or non existent. There will be no refunds given for WiFi issues.
Parking
All other properties parking rules must be followed.
Mammoth Ski and Racquet Club
Each unit has parking for one vehicle in the garage. Second parking permits are issued on a first come, first serve basis. Each vehicle will require a parking permit at check-in. Vehicles without a valid parking permit will be towed. No 3rd vehicles will be permitted.
Mountainback
Each unit has parking for one vehicle in an underground garage. Second garage parking spaces are on a first come, first serve basis but usually can be accommodated. Third vehicles are on a first come first serve basis in an outdoor parking area. Each vehicle will require a parking permit at check-in. Vehicles without a valid parking permit will be towed.
Special Requests
Specific unit numbers and bed configurations may be requested, but are not guaranteed.
Specific units booked through our on-line interface cannot be 100% guaranteed and we reserve the right to move your reservation to a comparable unit. We do, however, make every effort to honor your request. In most cases you will only be moved if there is a problem with the unit you booked that would make your stay uncomfortable.
Check-in / Check-out
Check in time is 4:00pm. Early check-ins may be available if your unit is ready. Check-out time is 10:00am FIRM. Late check-outs are subject to additional fees and availability. If you plan to arrive after office hours, a lock box is located just outside our office door for your convenience. Please call ahead for the current combination or refer to your confirmation. A member of our staff is on duty 24 hours. Should you require check-in assistance after office hours, please refer to the emergency telephone number listed. No check-in's or check-outs are allowed on Christmas day.
Maid Service / Towel Exchange
Mammoth Ski and Racquet Club
All bed linens and towels are supplied . Towels are exchanged upon request only and you can come to the office to exchange them from 9am-5pm. Upon departure, please place dishes in the dishwasher and take out the trash. We will clean and replace linens after you leave. Bring extra towels, however, for the spas/pool.
Mountainback
All bed linens and towels are supplied . Towels are exchanged upon request only and you can come to the office to exchange them from 9am-5pm. Upon departure, please place dishes in the dishwasher and take out the trash. We will clean and replace linens after you leave. Bring extra towels, however, for the spas/pool.
Other Complexes
All bed linens and towels are supplied . Towels are exchanged upon request only and you can come to the office to exchange them from 9am-5pm. Or ask for more upon check in. Upon departure, please place dishes in the dishwasher and take out the trash. We will clean and replace linens after you leave. Bring extra towels, however, for the spas/pool.
Emergencies
A member of our staff is on duty 24 hours. Should you require assistance after 10:00pm and before 9:00am, please follow the following directions to make sure you will be assisted. WiFi issues are not considered as an emergency, please give us a call during office hours to be assisted.
Mountainback-please go to the emergency phone by the office door.
Mammoth Ski & Racquet Club-please go to the emergency phone by the office door.
All other properties-please call the emergency phone indicated on your arrival packet.
We do not guarantee snow. We provide towels and linens, but ask that you bring extra towels for the pool and spas. We make every effort to provide firewood at no cost, however, subject to availability.
Sorry, no pets. (Unless in a pre-arrange, designated pet unit.)
NO smoking inside units.
There are no refunds for poor snow conditions, severe weather or early departure.
Before driving to Mammoth, please be sure you have tire chains that fit your car. Four wheel or all wheel drive is usually adequate, but you are required to carry chains even with four/all wheel drive. If it is snowing as you pass Bishop, (or earlier sometimes) look for chain control signs along the road. Don't wait to put on your chains, even if the roads do not appear slippery. Road conditions can change within a very short distance as you approach our locations near Canyon Lodge.